Read-only Stripe access monitoring for SaaS
Know when a paying customer loses access—before support tells you.
EntitleGuard compares Stripe billing with the access state your application actually uses. Get alerted about paid-but-blocked customers, broader entitlement drift, and mismatches nobody has triaged.
Start with a browser-only audit. Monitoring remains read-only and stores only pseudonymous findings and operational history.
Monitoring beta · $79/month
The audit finds drift once. Monitoring keeps it from becoming a support ticket.
EntitleGuard runs nightly against a customer-owned, read-only HTTPS source adapter. It records pseudonymous findings, alerts by email, and keeps the operator history needed to see what was acknowledged, resolved, or intentionally overridden.
Paid-but-blocked alerts
Page the operator when Stripe says paid but the application denies access—the incident most likely to reach support first.
Fixed-reference drift alerts
Compare mismatch rate with an older completed run instead of allowing a slowly worsening baseline to hide the change.
Queue-age alerts
See unresolved findings that have sat untriaged beyond your threshold, even when the overall mismatch rate looks stable.
Acknowledgement and history
Keep alert history, operator notes, resolution provenance, and explicit manual overrides instead of silently healing the evidence away.
Email-first and read-only. No Slack integration, automatic suspension, or SQL remediation in this beta. We help you define the source adapter for your current Stripe and entitlement schema.
Two layers — not a webhook retry tool
Mature Stripe integrations usually need both layers. EntitleGuard is the second one — final-state reconciliation after your webhook infrastructure.
- Webhook reliability — did we receive and process the Stripe event correctly? Queues, idempotency, and replay help here.
- Final-state reconciliation— does your current app access state agree with Stripe's current billing state? EntitleGuard checks this result, regardless of how you got there.
Lazy sync on page view only heals accounts that open the billing page again. It does not catch users who keep hitting your API while Stripe says canceled. It also misses acknowledged-but-not-reflected cases — webhook returned 200, but the access row never updated.
Stripe is your billing source of truth. Your database decides who gets access. They drift.
Billing state and local access state are usually synced through webhooks, cron jobs, and custom code — and they fail silently. For usage-heavy SaaS (LLM APIs, compute, data processing), one unpaid-but-active account is a direct cash drain every single day.
Built for existing SaaS with custom or legacy entitlement logic in their own database — exactly the systems Stripe-internal auditors cannot see, and a one-off cron script will not keep honest across deploys, status vocabularies, and plan changes.
Webhook failures
A customer.subscription.deleted event times out or hits an unhandled exception — Stripe cancels, your database never hears about it.
Out-of-order events
Payment retries and plan changes arrive out of sequence. Your sync code applies an older state on top of a newer one.
Deploys and migrations
Every schema migration, billing rule change, and refactor introduces new edge cases between Stripe and your access checks.
Manual CS/admin overrides
Support or an admin changes app access without updating Stripe. No webhook pipeline catches this — the billing record and the access flag simply disagree.
Acknowledged but not reflected
A Stripe event was acknowledged, but final app access state never changed correctly — failed writes, rollbacks, wrong row updated, async job failure after ack, or local state overwritten later.
Upload two CSVs. See drift in 60 seconds.
Export
Copy our minimal SQL (users or workspaces table) — IDs, statuses, and plans only, no names or emails. Export subscriptions from the Stripe Dashboard.
Map columns
Columns are auto-detected (customer ID, email, status, access flag). Accept or adjust the mapping — partial mappings work.
Review the audit
High-confidence mismatches, estimated monthly exposure, and the exact accounts to review — computed locally, identifiers masked.
Example output:
“We found 7 users who appear unpaid in Stripe but active in your app. Estimated exposure: $420/month.”
Every mismatch, classified — never overclaimed.
Each finding gets a category, a severity, and a confidence level. Uncertain cases default to “needs review” — the audit is a diagnostic, not a verdict.
Unpaid but active
Canceled, unpaid, or past-due in Stripe — still consuming your product (and your API/GPU bill). Silent, cost-facing risk.
Paid but blocked
Paying customers your app marks inactive or blocked — they'll email support before your cron catches it. Urgent, customer-facing risk.
Missing billing link
Active accounts with no Stripe reference. Comped on purpose — or leaking?
Orphaned Stripe subscription
Paying Stripe customers with no matching app account. Failed provisioning.
Ambiguous state
Grace periods, custom plans, internal accounts. Flagged for review, never overclaimed.
Category A is usually silent and cost-facing — users keep consuming without opening a ticket. Category B is customer-facing and urgent — paying customers are likely to contact support before your cron catches it.
Who this is not for
EntitleGuard is a read-only reconciliation backstop for existing SaaS teams with local billing/access state. It is intentionally narrow.
Two products, two clear privacy boundaries.
The free audit and monitoring beta handle data differently. Neither requires raw customer rows to be stored by EntitleGuard.
Free local audit
Your CSV data stays in the browser.
CSV processing happens entirely in your browser. Customer rows and identifiers are never uploaded. You do not provide Stripe API keys, database credentials, or a login to run the audit.
If you request a report or beta access, EntitleGuard receives the contact fields you submit and, after an audit, aggregate counts—not CSV rows.
Monitoring beta
Operational history is stored without raw customer identifiers.
EntitleGuard stores pseudonymous mismatch fingerprints, aggregate run results, alert history, email delivery records, scheduler executions, and operator actions.
The source adapter does not send raw customer emails, Stripe IDs, database credentials, or CSV rows. Monitoring stays read-only and does not grant or revoke access.
Verify the implementation on GitHub.
Start with the audit. Monitor the drift that matters.
Run the browser-only audit for a current snapshot. If entitlement incidents already create support work, apply for nightly read-only monitoring at $79/month.